Shipping Policy

ARTEVUE SHIPPING POLICY

Effective Date: September 24, 2026

ArteVue is committed to carefully packaging and safely delivering your artwork. The following policy applies to purchases made through www.artevue.com.

1. Processing Times

Orders are generally processed within 3–7 business days after payment has been successfully received.

Original artwork may require additional preparation, packaging, framing, or handling time. If additional time is required, ArteVue will communicate the expected shipping timeframe to the customer.

2. Shipping Costs

Shipping charges are calculated and displayed during checkout whenever applicable.

Shipping costs may vary depending on the artwork's size, weight, destination, framing, packaging requirements, and shipping method.

Large or unusually valuable artwork may require specialized shipping arrangements. ArteVue may contact the customer before shipment to confirm shipping arrangements and costs.

3. Delivery

Estimated delivery times depend on the destination and shipping method selected.

Once an order has been shipped, the customer may receive tracking information when available.

Delivery times are estimates and may be affected by circumstances beyond ArteVue's control, including carrier delays, severe weather, holidays, natural disasters, or transportation disruptions.

4. Packaging

ArteVue takes special care when packaging artwork for shipment.

Original paintings and other valuable artwork may receive protective packaging appropriate to the artwork's size, materials, and value.

5. Damaged Artwork

Please inspect your package immediately upon delivery.

If artwork arrives damaged:

Photograph the exterior of the package before opening it, if possible.
Photograph the packaging materials and the artwork.
Keep all original packaging.
Contact ArteVue as soon as possible with photographs and your order information.

Do not discard damaged packaging until the claim has been resolved.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

7. International Orders

International customers are responsible for any applicable customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

International delivery times may vary due to customs processing.

ArteVue cannot guarantee that every artwork or product can be imported into every country.

8. High-Value Artwork

For high-value original artwork, ArteVue may use specialized carriers, additional insurance, signature confirmation, or other delivery requirements.

Additional shipping or insurance charges may apply and will be communicated to the customer when applicable.

9. Questions About Shipping

For questions regarding shipping, delivery, or an existing order, please contact:

ArteVue
Orlando, Florida, USA
Website: www.artevue.com
Email:info@artevue.com